Helpshift is customer service software, and includes features such as alerts / escalation, automated routing, knowledge base, known issue management, live chat, multiple brands / products, self service portal, ticket management, interaction tracking, document storage, network monitoring, service level agreement (SLA) management, Multi-Channel communication, customizable branding, IT asset management, real-time chat, and email integration. The pricing plans include a free plan that is applicable up to 12 users, has 100 call recordings and includes 5 GB storage. Chataroo is customer service software, and includes features such as alerts / escalation, automatic customer notices, customer experience management, inbox / queue management, knowledge base, live chat, self service portal, trouble ticketing, work order management, and performance metrics. World Tech is a software company based in Estonia that was founded in 2015 and offers a software product called Nice.Chat. Costs start at $5.00/month/user. Alternatives to Zendesk Chat. Chatra offers training via documentation, and live online. Pricing starts at $10.00/month/user. InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Mentat Technologies is a Colombia software company that was founded in 2003, and offers a software title called ActiveHelper Live Chat. Pure Chat is a United States software company that was founded in 2012, and offers a software title called Pure Chat. Apptivo is meant for business entities that are interested in managing orders, offering customer support, managing products and providing high-level of service. Click URL instructions: With regards to system requirements, MessageUs is available as SaaS, iPhone, and iPad software. Nice.Chat is live chat software, and includes features such as geo targeting, offline form, persistent chat, transfers / routing, visitor targeting, white label branding, third party integration, website visitor tracking, proactive chat, screen sharing, canned responses, and customizable branding. It is an all-in-one solution for organizations that are looking to create a knowledge base and build a call centre. Trengo integrates all your favorite communication channels into one inbox. With regards to system requirements, TocToc is available as SaaS software. Some alternative products to FocalScope include Kayako, Chataroo, and Helpshift. Live800 includes online support, business hours support, and 24/7 live support. It does so by allowing the agents (like a social worker) to create channels to receive messages by SMS, Email, from their users. enlyft industry research shows that Zendesk has a market share of about 13.98% compared to leading competitors tawk.to, Zendesk Chat and LiveChat. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitors questions are smarter and faster. Some alternative products to WebsiteAlive include Mediktor, Zestim, and WebGreeter. - Send contextual messages with events timeline, messaging history, user information, and link to social profiles Pricing starts at $7.00. If you want a platform as Zendesk alternatives without actually being Zendesk, then Freshdesk is the best one to be considered. CustomerIcare Live Chat includes online support, and business hours support. Giosg Live Chat includes online support, business hours support, and 24/7 live support. HelpCrunch is a software company based in the United States that was founded in 2014 and offers a software product called HelpCrunch. The free version of Zendesk competitor includes various CRM features like contact management with a 360-degree view of customers. From email to WhatsApp, from voice to our own live chat solution. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing. Zendesk Explore – A platform that offers instant access to customer and business analytics to measure and boost the entire customer service Now, that we have gained some deep insights into … Right-click on the ad, choose "Copy Link", then paste here → Costs start at $36.00/month. Formilla.com offers a free version, and free trial. Deepchat.ai is live chat software, and includes features such as agent scheduling, Co-Browsing, geo targeting, offline form, persistent chat, proactive invitations, transfers / routing, visitor targeting, third party integration, website visitor tracking, proactive chat, screen sharing, and canned responses. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Think again. Streamline all your communication channels into one powerful inbox. Some alternative products to TocToc include WebGreeter, REVE Chat, and Mediktor. JAKWEB is a Switzerland software company that was founded in 2009, and offers a software title called Jakweb Live Chat 3. Some alternative products to Velaro include Mediktor, Cugic, and Zestim. With REVE Chat's proactive chat feature, users can set messages to appear from predetermined visitor actions. Giosg Live Chat offers training via documentation, live online, and in person sessions. It is designed specifically for many platforms in the online community. SnapEngage is a fully featured live chat software suitable for support and sales teams. Customer service software. With regards to system requirements, CustomerIcare Live Chat is available as SaaS, and Windows software. Zestim is live chat software, and includes features such as agent scheduling, Co-Browsing, geo targeting, offline form, persistent chat, proactive invitations, shortcut messages, transfers / routing, visitor targeting, white label branding, third party integration, website visitor tracking, proactive chat, screen sharing, and canned responses. The various pricing plans of the Zendesk competitor for on-premises ticketing system include Enterprise plan, Company plan and Small plan at 4999 dollars, 3499 dollars and 1699 dollars respectively. Velaro is a United States software company that was founded in 2000, and offers a software title called Velaro. It also can manage helpdesk and includes customer support portal, knowledge base and ticket management. There are other pricing plans in place, for instance, the 29 dollars per month per user plan includes Ticket + Chat plan, the 39 dollars per month per user plan is an All-inclusive plan with a fully integrated support system. The Plus plan builds on the features of free plan and adds 50 GB storage along with ten websites, bulk emails, bulk voice broadcasting and bulk SMS texting. Read Zendesk Chat customer reviews, learn about the product’s features, and compare to competitors in the Live Chats market SnapEngage features a host of seamless and simple interface customization options. ProProfs Chat offers a free version, and free trial. The Premium plan builds on the features of free plan and includes additional features like email integration, contract management, creating multiple pipelines, workflows along with dashboards and custom reporting to gain major insights for the business organization. HelpCrunch is an all-in-one tool with its robust toolset covering everything from live … Some alternative products to MessageUs include Mediktor, Zestim, and SnapEngage. IMsupporting offers training via documentation, live online, and in person sessions. There is no provision for a free subscription. Pricing starts at $12.00/month/user. It is meant for both large and small companies as it can easily streamline the entire customer support system. If a company has only three users it can use the basic functionalities for free. Learn about the best Zendesk Chat alternatives for your Live Chat software needs. Some alternative products to ActiveHelper Live Chat include onWebChat, Velaro, and SnapEngage. Please provide the ad click URL, if possible: © 2021 Slashdot Media. Mediktor is available as SaaS, Android, iPhone, and iPad software. Zendesk has market share of 4.66% in instant-messaging-chat market. 10 Best Zendesk Alternatives You Should Consider . Videodesk is a software company based in France and offers a software product called Stryng. The free version of Zendesk competitor Bitrix24 includes various features like contact management centre, helpdesk, support to one online store, robust marketing tools and built-in phone with chat functionality and recording ability for team collaboration. However, Zendesk Chat has very few integrations. HelpCrunch is CRM software, and includes features such as live chat, multiple brands / products, ticket management, interaction tracking, document storage, network monitoring, service level agreement (SLA) management, Multi-Channel communication, customizable branding, IT asset management, real-time chat, and email integration. The various pricing plans of the Zendesk competitor include annual subscription plans that are reasonable. It is reliable and we found no software issues while testing the product, which we did find in a couple competitors. - Onboard, retain, and re-engage users inside the product with in-app campaigns. Some alternative products to Deepchat.ai include Mediktor, Zestim, and WebGreeter. Costs start at $9.59/month/user. TocToc offers training via documentation, and live online. LiveAgent is a helpdesk software that assists organizations in streamlining the processes involving service provision and ticket intake. Subiz offers a free version, and free trial. HelpCrunch offers training via documentation, live online, and in person sessions. Giosg Live Chat is live chat software, and includes features such as agent scheduling, Co-Browsing, geo targeting, offline form, proactive invitations, shortcut messages, transfers / routing, visitor targeting, white label branding, third party integration, website visitor tracking, proactive chat, screen sharing, and canned responses. Cugic is a software company based in the United States that was founded in 2016 and offers a software product called Cugic. FocalScope is a software company based in Singapore that was founded in 2007 and offers a software product called FocalScope. Deepchat.ai offers a free version, and free trial. As a reliable web-based helpdesk, Re:amaze helps businesses support and engage their customers through a variety of communications channels Built for high-scalability, Re:amaze delivers a robust set of features that include chat and email as well as integrations for social media and mobile. Pure Chat offers training via documentation. Costs start at $14.99/month/user. onWebChat is a Greece software company that was founded in 2015, and offers a software title called onWebChat. MessageUs offers training via live online. LiveAdmins is a United States software company that was founded in 2002, and offers a software title called WebGreeter. The parent company, Zendesk, is similar to Freshworks, another software company that also offers a standalone live chat tool. Costs start at $2.50/month. HelpCrunch is another major competitor to Intercom, and the same HelpCrunch alternatives apply; Zendesk, Drift, etc., can all be considered to be direct competitors to HelpCrunch. Teckst offers a free trial. Our powerful live chat solution is built to deliver. Zendesk Chat – A platform that offers live chat solution and support businesses to increase sales conversation through engaging leads on their websites. Deepchat.ai is a software company based in Israel and offers a software product called Deepchat.ai. At any rate, knowing that Zendesk isn’t the best tool for every company out there, we’ve put together the following list of the best available Zendesk competitors and alternatives: Helpjuice; Sharepoint; Help Scout; Freshdesk; Intercom; LiveAgent; HappyFox; Groove; AzureDesk Help.com Chat is live chat software, and includes features such as agent scheduling, geo targeting, offline form, persistent chat, transfers / routing, visitor targeting, white label branding, third party integration, website visitor tracking, proactive chat, screen sharing, canned responses, and customizable branding. What makes Freshchat unique? Software pricing starts at $185.00/month. SnapEngage also enables the users' customers to initiate a chat session directly from their mobile devices by sending SMS messages. Some alternative products to Zestim include Mediktor, MessageUs, and SnapEngage. Pure Chat offers a free version, and free trial. It provides you with a customizable front-end portal. Costs start at $10.00/month. We’ve reviewed many alternatives, some of which are listed below. https://blog.capterra.com/8-zendesk-alternatives-to-rock-your-customer-service Collaborate with your team, automate conversations and deliver amazing customer experiences. And contact center applications in the United States software company that was founded in 2006 and offers a software called., WebGreeter is available as SaaS, Windows, Android, iPhone and. 360-Degree view of customers mobile optimized and fully customizable: you can choose any color any... Miss an opportunity to make sure that it is a software company that was founded in 2015, and.... For start-ups and new business entities, Zendesk can handle the scale the processes involving service provision and intake... Marketing customer service, Salesforce service Cloud zendesk chat competitors and offers a software title Jakweb... At 9 dollars per agent per month Chat key features include voice calls, live online, and 24/7 support! 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